W&M Athletics Mobile Tickets

Mobile ticketing is the safest, fastest and most efficient way to receive season and single-game tickets. For the first time, ticket holders will be able to log into their online accounts, allowing them to fully manage their tickets, including downloading them to their Apple Wallet (iPhone) or Google Pay (Android).

Mobile ticketing and contactless entry have become the norm in sports and entertainment, and we are excited to utilize this technology! Mobile ticketing reduces frequent issues related to paper tickets, including theft, shipping delays, tickets lost in transit, and the need for an early confirmation of a shipping address. Other advantages feature the ability for ticket purchasers to easily transfer tickets via mobile phone.

Topics about mobile ticketing can be found in the tabs below. Information discussed includes the following:
How do I save tickets to my mobile wallet?
How do I use my mobile tickets to enter the venue?
How do I transfer or accept transferred tickets?
Frequently Asked Questions (FAQ's)
We’re putting you in control of your tickets with our one-stop-shop! From downloading to transferring tickets plus more, we’ve got you covered.
LOG INTO YOUR ACCOUNT
Your email address and password can now be used online via desktop or mobile when accessing your account.
* If you have already activated your account, there is no need to reactivate.
Please log in as a returning online customer here.
If you haven't activated your account:
HOW TO LINK TO YOUR ACCOUNT

You already have an account with us but you’re using it online for the first time? Great. Here’s how you access your account online.
Activate your ticket account with your account number and PIN. This information was provided via email in March of 2021. If you don’t have these, please contact us at TribeTickets@wm.edu
Go to Tribe ticketing website
Enter your account number and PIN, when prompted, enter your email address and create a password. Your account is now activated online!
DOWNLOAD TICKETS TO MOBILE WALLET
Sign in to your account from your smartphone and download tickets to your smartphone’s wallet for safekeeping, easy retrieval, and quick entry at the event!
Log in to your account from your smartphone
Click on My Account
Go to the event for the tickets you want to download
Tap on the button: “Add to Apple Wallet” or “Save to G Pay”
Tap ADD when presented with your ticket
Go to your Wallet and your ticket should be there!

You can always access your ticket via your account on the mobile browser, but we encourage you to use your mobile wallet and download your ticket in advance to save you time.
HOW TO VIEW ORDER HISTORY
You can view all of your previously purchased events/tickets directly from your online account.
Log in to your account
Go to View Account & Settings and then My Tickets in the site navigation and tap on Order History
By default, events purchased using your account will be listed in chronological order and grouped by season (2019 Football, 2018 Women’s Basketball, etc.)
You can sort by:
Exchanges
Item Packages
Online Transfers
Renewals
Returns
Order Date
Event Date
Click a purchased item to view:
Pricing Information
Event Information
Ticket Information
HOW TO EDIT YOUR PROFILE
Easily update your account information online!
Log in to your account
Go to View Account & Settings and then Account Settings
a. To update the email address associated with your account or the password used to log in, tap on Profile and then tap on Change Email Address. Enter the new email address and/or new password and Save
b. To update saved addresses, tap on Addresses and then the Edit button for the address you wish to update. Enter the new address information and Save
c. To update saved phone numbers, tap on Phone Numbers. Update the phone numbers you wish to change and Save
d. To add or update saved credit cards, tap on Credit Cards. Add or update existing credit cards and Save
Mobile tickets are specifically designed for smartphones and sent either by a text message or email directly to you as a link that you can download to your Apple Wallet or Google Pay.
Order game tickets online at TribeAthletics.com/tickets
Choose MOBILE as your preferred delivery method
Get your tickets! There are two easy ways to do this:
a. Log in to your account to manage your tickets moving forward. You can access your tickets at any time by logging in. OR
b. You will receive either a text message or an email with a link to access your ticket(s) and download your ticket(s) to your mobile wallet.
Tap on the link to Download Tickets to Wallet to save your ticket(s) to Apple Wallet or Google Pay.
Use your smartphone as your ticket! W&M Athletics scans all tickets at each facility.

BENEFITS
Avoid waiting in “Will Call” lines to pick up your tickets.
Prevent your tickets from getting lost in the mail.
No need to print your tickets! Simply present your smartphone with tickets at the gate.
Stay safe with contactless interaction when presenting your ticket upon entry.
MOBILE WALLET FAQs
WHAT SOFTWARE OR HARDWARE DO I NEED?
If you have an iPhone or an Apple Watch: use the Apple Wallet app, which comes pre-installed and works with iPhone or Apple Watch devices running iOS 6 or later.
If you have a smartphone running an Android operating system: use the Google Pay app, which comes pre-installed.
I DELETED THE TICKET DELIVERY EMAIL BEFORE DOWNLOADING THE TICKET(S) TO MY DIGITAL WALLET… HOW CAN I STILL GET THEM?
If you have an account and your smartphone, not to worry. Sign in to your account, navigate to My Tickets choose the event, and download your mobile tickets from there.
HOW DO I USE MY MOBILE WALLET TO ENTER THE VENUE?
Once you have saved your mobile tickets to your Apple Wallet or Google Pay, open your app and tap on the ticket so it displays on your smartphone. And then, hold your smartphone up to the scanner so the barcode is visible, and scan the barcode.
WHY HAVE I NOT I RECEIVED MY CONTACTLESS MOBILE TICKETS?
Your tickets should also be delivered via a link in an email. If your email has not arrived:
Make sure you have used the correct email address.
Check your junk mail folder.
Make sure that your spam guard and junk mail settings allow you to receive emails with attachments.
Be sure to add our email address, TribeTickets@wm.edu, to your list of trusted email addresses. Please set your email to accept attachments.
Please allow at least one hour for your emails to arrive.

Alternatively, your tickets also show up in your account within a few minutes. Log into your account, access your tickets there, and add them into your mobile wallet.
Transferring unused tickets to another fan is easier than ever. Eliminate the need to meet face-to-face or stand in will call lines before the event to drop off or pick up extra tickets. Simply access your account online and transfer your ticket to a friend. The recipient is sent a text message notifying them of the transfer and instantly receives the tickets. Your tickets may never have to go unused again! It really is that easy!
SENDING TICKETS
Sending tickets is easy.
Log in to your account from your smartphone
On the first page, scroll down to the bottom to find the TRANSFER button.
Select the events and tickets you want to transfer, fill in the smartphone number of the recipient.
Tap CONFIRM and your tickets will be sent!

You can transfer multiple tickets from multiple events, transfer to multiple people, all with the same easy process

ACCEPTING TICKETS
When someone sends a ticket transfer, you’ll receive a text message letting you know you have a pending transfer.
If you already have an account, accept the transfer and you will be prompted to log in to retrieve the tickets.
Tap on the link from your text message
Tap ACCEPT TRANSFER — note that there is an expiration date to the transfer
Log in to your account
And you are done! Your new tickets are listed in your account

If you do not have an account, you will be prompted to create one, in order to complete the transfer and access your tickets.

BENEFITS
Simplify the transfer of tickets to friends and family on short notice.
Receive transferred tickets instantly.
Support events by filling the venue.

TRANSFER TICKETS FAQs
CAN I SEND TICKETS TO SOMEONE WHO DOESN’T HAVE AN ACCOUNT?
Yes, you can. With the text message they receive, they will be prompted to create an account if they don’t already have one. The recipient supplies first name, last name, phone number, email address, and chooses a password to create an account. They must have an account to complete and accept the ticket transfer.
WHEN CAN I TRANSFER A TICKET?
Ticket holders can transfer a ticket before the scheduled start of the event. The entire transfer (offer and acceptance) must be completed by 24 hours prior to scheduled event, otherwise, the transfer expires.
CAN I CANCEL A TICKET TRANSFER?
Yes, if the transfer has not yet been accepted by the recipient. You can do this when you are logged into your account.
IS THERE A COST TO TRANSFER TICKETS?
There is no fee to transfer tickets (or receive) tickets from your account.
CAN I SHOW THE CONFIRMATION EMAIL/TEXT MESSAGE OF THE TRANSFERRED TICKET TO GET IN?
No. The confirmation text message or email does NOT act as a ticket. You will need to access an actual mobile ticket by clicking on the link in the text message or email you receive and then log in to your account, or if you do not have an account you will need to create one. Once you have an account, log in to TribeAhletics.com/tickets to access the mobile ticket and add it to your smartphone wallet.
WHY HAS WILLIAM & MARY ATHLETICS SWITCHED TO MOBILE TICKETING?
William & Mary Athletics has switched to mobile ticketing in order to provide an easier and safer process entering our athletics venues. Mobile ticketing has also reduced theft, counterfeit, or stolen tickets.
I’M ALREADY AT THE VENUE, BUT HAVE YET TO DOWNLOAD MY TICKET. HOW CAN I STILL GET IN?
If you have your smartphone, simply log in to your account to download your tickets. We highly recommend downloading your tickets before you arrive to the game, as this will reduce unnecessary wait times.
ARE MOBILE TICKETS THE SAME AS A PRINTED TICKET?
Each mobile ticket should be treated like any other valid ticket. Mobile tickets are individually scanned allowing one scan per entry. Any attempts to duplicate, alter, or sell copies of the mobile tickets may result in being refused admission to the event. This provides heightened security by identifying counterfeit and stolen tickets.
WILL A SCREENSHOT TICKET WORK AT THE GATE?
No. Screenshots of a ticket or pictures of the barcode are not be valid for entry.
CAN I PRINT MY MOBILE TICKETS?
No. Mobile tickets cannot be printed onto paper and will not be readable with our scanners.
CAN I HAVE MULTIPLE TICKETS ON A SINGLE SMARTPHONE?
Yes, you can swipe through your available tickets (using your digital/smartphone wallet) at the venue if the entire party is present. For easier entry, it is recommended to send each individual their own ticket.
WHAT IF I DON’T HAVE A SMARTPHONE, OR MY BATTERY DIED, OR SOMETHING ELSE HAPPENED ON EVENT DAY?
If someone in your party has a smartphone, before heading to the venue you can transfer your tickets to them via your ticket account. One smartphone can be used to scan multiple tickets so you can get in.
If you do not own a smartphone, please contact the Tribe Ticket Office for further assistance.
On event days, please visit the ticket office for assistance.

HOW DO I MANAGE MY TICKETS?
To manage your mobile tickets, please log into your online account with your credentials. After logging in, you will see the available tickets in your account under “My Upcoming Events." A step-by-step guideline will be made available for fans before the arrival of season tickets into your account this summer. Information will include how to download your tickets, transfer tickets, and receive a ticket transfer.
CAN I TRANSFER MY TICKETS AFTER THE HAVE BEEN DOWNLOADED TO MY APPLE/GOOGLE WALLET?
Yes! Once the ticket transfer is complete, your original ticket will be voided and removed from your digital wallet.
CAN I TRANSFER MY TICKETS AFTER THE GAME HAS STARTED?
Yes! Ticket transfers will work up until the end of the game.
WHAT IF I HAVE NO INTERNET CONNECTION OR MOBILE SERVICES ARE NOT AVAILABLE ON GAME DAY?
We highly recommend downloading your ticket to your phone before arriving at the game. If you have an iPhone, your tickets can be stored in your Apple Wallet. Android users can store their tickets in their Goggle Pay Wallet.
WHAT IF I LOSE MY TICKET DELIVERY EMAIL?
Your mobile tickets live in your online account. Using your email address and password, you can log into your account at any time to find your tickets.
WILL MY SEASON PARKING PASS ALSO BE DIGITAL?
Parking passes will still be printed and mailed separately once the season ticket renewal process has concluded.
WHEN CAN I ACCESS MY TICKETS?
For season ticket holders, the Tribe Ticket Office anticipates tickets will be ready for download about two weeks before the start of the season. You will be notified once tickets are in your online account and ready to manage.
WHO DO I CONTACT IF I STILL NEED ASSISTANCE?
For further questions or assistance, please contact the Tribe Ticket Office at 757-221-3340, or email TribeTickets@wm.edu.